MGM Resorts International is one of the most recognized names in the global gambling and hospitality industry. With a strong online presence through platforms like BetMGM and integrated rewards across land-based properties, the brand offers an expansive gaming ecosystem. However, not every player wishes to remain active indefinitely. Whether you’re stepping back for personal reasons, concerned about responsible gaming, or simply want to close an unused account, knowing how to cancel your MGM casino account online is essential. Unfortunately, the process isn’t always as obvious as signing up. This article explores, in full detail, every step you need to take, what to expect, and what implications closing your account may have.
Understanding the MGM Casino Account System
Before diving into the cancellation process, it’s important to understand how MGM structures its online casino accounts. If you’ve registered with BetMGM, your account is tied not just to the online casino, but also to sports betting, poker, and in many cases, the broader MGM Rewards ecosystem. This means that your activity, bonuses, funds, and identity verification are interconnected across multiple MGM-owned platforms.
The company uses a unified platform, so your account is not limited to a single service or state unless otherwise specified. This consolidation enhances convenience but can complicate account management for users wishing to delete or deactivate access to just one vertical (e.g., sports betting while retaining casino access).
It’s also important to distinguish between temporary suspension, self-exclusion, and permanent closure, as each carries different consequences and levels of reversibility.
Reasons Users Cancel Their MGM Accounts
People choose to close their accounts for various reasons. Some of the most common include:
- Concerns about excessive gambling or a desire for a responsible gaming timeout
- A lack of satisfaction with the platform or available games
- Technical issues or customer service dissatisfaction
- Changing state residency, affecting legal access
- Switching to alternative casinos with better bonuses or more appealing features
No matter your reason, MGM generally respects user autonomy and offers options to manage or terminate your account, but it must be done via the proper channels.
The Difference Between Self-Exclusion and Full Account Closure
MGM provides different methods of deactivation, and choosing the right one depends on your intent.
Self-Exclusion is part of the responsible gambling toolkit and allows players to restrict access to their account for a specific period (e.g., 1 year, 5 years). This is a protective measure and cannot be reversed until the set period expires. During self-exclusion, you will not be able to log in, place bets, deposit funds, or claim bonuses. Your account remains technically active in the background but inaccessible.
Permanent Closure is a more definitive action. Once initiated and confirmed, this will remove your access to the platform entirely. Your remaining balance may be refunded or forfeited depending on the method of closure and account status. In most cases, permanent closure also restricts you from opening a new account with the same credentials or reactivating the existing one in the future.
How to Cancel Your MGM Online Casino Account Step by Step
Unlike some online services, you cannot cancel your MGM (or BetMGM) account with a single click. There is no “delete account” button on the dashboard. This is likely due to compliance with state gaming regulations, fraud protection, and responsible gambling protocols. Instead, users must follow these steps:
- Login to Your Account Start by logging in at BetMGM.com or the MGM-branded site for your state (e.g., BetMGM NJ, BetMGM MI).
- Navigate to Support or Responsible Gaming Section Scroll down to the website footer or menu and select “Responsible Gaming” or “Help & Contact.” On the app, this is usually accessible via the account menu or settings icon.
- Initiate a Live Chat or Email Request MGM requires direct interaction for account closure. Use the Live Chat feature or the Contact Us form to initiate the process. Request “permanent account closure” or “self-exclusion” depending on your intent.
- Verify Your Identity For security purposes, you’ll be asked to verify your identity. This may include confirming your name, date of birth, address, and answering security questions. In some cases, a support agent may request a photo of your ID.
- Confirm Closure Once identity verification is complete, the representative will proceed with your request. If you’re permanently closing the account, you will typically receive a confirmation email.
- Withdraw Remaining Funds Before closure, ensure you withdraw any available balance. If funds remain after closure, MGM may process a refund to your original payment method, but delays can occur.
- Wait for Final Confirmation Within 24 to 72 hours, you will receive a final confirmation via email. This will include details about the closure, and in the case of self-exclusion, the expiration date of your exclusion period.
Contact Methods for MGM Account Cancellation
| Method | Availability | Contact Info | Response Time |
|---|---|---|---|
| Live Chat | 24/7 | Via official BetMGM website | Immediate |
| Varies by state | [email protected] (generic) | 1–3 business days | |
| Phone Support | Limited by region | Provided during chat if applicable | Usually by appointment |
If you are located in a jurisdiction with a state-specific site, you may need to use a separate support email or contact channel unique to that region.
What Happens to MGM Rewards and Linked Services After Cancellation
One of the side effects of account closure is that you may lose access to MGM Rewards, the loyalty program that links online and land-based properties. If you’ve accumulated tier credits or rewards points through online play, these may be forfeited upon cancellation, especially if your account is permanently closed.
In some cases, your MGM Rewards number may remain active and usable at MGM hotels and physical casinos, but you will no longer earn online tier credits unless you re-establish a new account (which may be prohibited). Be sure to check the terms specific to your state or contact the MGM Rewards support team before canceling if you have accumulated benefits.
Reopening a Closed Account: Is It Possible?
For self-excluded accounts, you will not be able to reopen or access the platform until the exclusion period ends. After the expiration date, you may need to manually request reactivation or re-register depending on the system in place.
For permanently closed accounts, reactivation is usually not possible. MGM maintains a blacklist of user emails and credentials that have requested permanent deletion to prevent abuse or duplicate registrations. If you change your mind, you will likely need to contact customer support to request exception consideration, which is rarely granted and may be subject to regulatory approval.
Why MGM Handles Cancellations This Way
MGM’s online platforms operate in strictly regulated markets like New Jersey, Pennsylvania, Michigan, and others. These jurisdictions require licensed operators to track account activity, provide responsible gaming tools, and retain certain data for legal and auditing purposes. As a result, deleting an account is not a simple process — it must be logged, verified, and processed through secure support channels.
Additionally, MGM has a vested interest in promoting responsible gambling, and requiring live interaction for closures is part of that policy. It ensures that users aren’t making impulsive decisions, and it gives the company an opportunity to guide players toward self-exclusion or support if needed.
Final Thoughts on Closing Your MGM Casino Account
Canceling your MGM online casino account is entirely possible, but it requires a deliberate process involving customer support and identity verification. It’s not an instant action, but one that is designed to protect users, meet regulatory obligations, and offer alternatives like cooling-off periods or exclusion options.
For those looking to step away from gambling for a while or indefinitely, MGM offers a framework that respects user autonomy while adhering to responsible gaming standards. Whether your motivation is temporary or permanent, understanding the steps involved ensures a smooth transition and safeguards your personal information and funds.